An INSURTECH major is generating qualified leads and cutting down customer support cost with intelligent conversational AI automation
Based out of Singapore, the client works with companies generating leads for leading insurance organizations. The organization wanted an intelligent way to integrate their contact center to automate lead generation processes.
Floatbot integrated the conversational AI platform with their contact center to explicitly understand user intent and respond accordingly. Now, the client has a Voice AI powered intelligent bot in place that makes outbound calls, asks a set of pre-qualification questions, answers queries, and initiates onboarding of the qualified leads. Also, the organization has integrated the payment process with the bot for faster conversion.
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